Last updated: September 7, 2026

1. Who We Are

Arwad Gold is an online jewelry store based in Doha, Qatar.

Website: arwadgold.com

If you have any questions regarding this Privacy Policy or your personal data, you can contact us at:

Email: info@arwadgold.com
Phone: (+974) 66-650-590
Location: Qatar, Doha

2. Information We Collect

When you use our website, create an account, place an order, or contact us, we may collect information such as:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Account information
  • Order and purchase information
  • Information you provide when contacting us
  • Technical information such as IP address, browser type, and device information

We only collect information that is reasonably necessary to operate our website and provide our services.

3. How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Manage your customer account
  • Process payments
  • Communicate with you about your orders
  • Respond to your questions and requests
  • Provide customer support
  • Improve our website and services
  • Protect our website against fraud, abuse, and unauthorized activity
  • Comply with applicable legal and regulatory requirements

4. Online Accounts

If you create an account on our website, we store the information necessary to manage your account and provide our services.

You are responsible for keeping your account login information confidential.

You may request assistance with updating or deleting your personal information by contacting us.

5. Orders and Payments

When you place an order, we collect information necessary to process and fulfill your purchase.

Payment information may be processed by our payment service providers. We do not need to store your complete payment card details on our website when the payment is processed directly by a third-party payment provider.

The payment information handled by a payment provider is subject to that provider’s own privacy policy and security practices.

6. Shipping and Delivery

We may share the information necessary to fulfill and deliver your order with shipping or delivery providers.

This may include your name, phone number, address, and other information necessary for delivery.

7. Cookies

Our website uses cookies and similar technologies to provide essential website functionality, maintain customer accounts, remember preferences, and improve the user experience.

Some cookies may be placed by third-party services used by our website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

8. Third-Party Services

Our website may use third-party services necessary to operate the store, process payments, provide delivery services, prevent fraud, provide customer support, or maintain website functionality.

These third parties may process personal information only as necessary to provide their services or as otherwise permitted by applicable law.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining customer accounts, resolving disputes, maintaining business records, and complying with legal obligations.

10. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of personal information where legally permitted
  • Request information about how your personal information is used
  • Withdraw consent where processing is based on consent

To make a privacy-related request, contact us using the information provided below.

11. Children’s Privacy

Our website is not intended for children who are not legally permitted to use online shopping services.

We do not knowingly collect personal information from children for purposes that are not permitted by applicable law.

12. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, or applicable legal requirements.

Any updated version will be published on this page with an updated date.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Arwad Gold
Qatar, Doha
Phone: (+974) 66-650-590
Email: info@arwadgold.com