﻿{"id":60,"date":"2023-10-05T04:26:55","date_gmt":"2023-10-05T04:26:55","guid":{"rendered":"http:\/\/192.168.1.150\/user2\/wp_prototypes\/jewellery\/?page_id=60"},"modified":"2026-08-30T21:20:17","modified_gmt":"2026-08-30T18:20:17","slug":"faqs","status":"publish","type":"page","link":"https:\/\/arwadgold.com\/ar\/faqs\/","title":{"rendered":"\u0627\u0644\u062a\u0639\u0644\u064a\u0645\u0627\u062a"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"60\" class=\"elementor elementor-60\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d8d5348 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d8d5348\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c1413be\" data-id=\"c1413be\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1a4a6b4 elementor-widget elementor-widget-heading\" data-id=\"1a4a6b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d956f77 elementor-widget elementor-widget-text-editor\" data-id=\"d956f77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"qMYqUG_convSearchResultHighlightRoot\"><div class=\"\" data-turn-id-container=\"request-WEB:5c38ccca-ae7f-45a0-9029-557e320654ab-17\" data-is-intersecting=\"true\"><section class=\"text-token-text-primary w-full focus:outline-none has-data-writing-block:pointer-events-none [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" data-turn-id=\"request-WEB:5c38ccca-ae7f-45a0-9029-557e320654ab-17\" data-turn-id-container=\"request-WEB:5c38ccca-ae7f-45a0-9029-557e320654ab-17\" data-testid=\"conversation-turn-36\" data-turn=\"assistant\"><div class=\"text-base my-auto mx-auto pb-8 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm\/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg\/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" data-conversation-screenshot-content=\"\"><div class=\"flex max-w-full flex-col gap-4 grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&amp;]:mt-1\" dir=\"auto\" tabindex=\"0\" data-message-author-role=\"assistant\" data-message-id=\"7de8a651-5b2b-4559-ae4e-b5ea90369a7e\" data-message-model-slug=\"gpt-5-6\" data-turn-start-message=\"true\"><div class=\"flex w-full flex-col gap-1 empty:hidden\"><div class=\"markdown prose dark:prose-invert wrap-break-word w-full dark markdown-new-styling\"><h4 class=\"PDq2pG_selectionAnchorContainer\" data-start=\"21\" data-end=\"61\">What is the return and exchange policy?<\/h4><p data-start=\"62\" data-end=\"200\">You can request a return or exchange of products according to the terms and conditions of our Return and Exchange Policy. Please contact us for assistance.<\/p><h4 data-start=\"202\" data-end=\"235\">What payment methods are available?<\/h4><p data-start=\"236\" data-end=\"334\">We offer secure and convenient payment methods, and you can choose the appropriate payment method from the available options when completing the order.<\/p><h4 data-start=\"336\" data-end=\"368\">Do you provide gift cards?<\/h4><p data-start=\"369\" data-end=\"460\">Yes, we provide gift cards to be a special option for gifting to your loved ones and giving them the freedom to choose what suits their taste.<\/p><h4 data-start=\"462\" data-end=\"495\">How can I contact you?<\/h4><p data-start=\"496\" data-end=\"603\">You can contact us through the communication channels available on our website, and our team will be happy to answer your questions and help you.<\/p><h4 data-start=\"605\" data-end=\"637\">How can I track my order?<\/h4><p data-start=\"638\" data-end=\"747\">After completing the order, you can track the order status through your account or contact the customer service team for assistance.<\/p><h4 data-start=\"749\" data-end=\"792\">What should I do if I encounter a problem with my order?<\/h4><p data-start=\"793\" data-end=\"888\" data-is-last-node=\"\" data-is-only-node=\"\">Don&#8217;t worry, you can contact us directly, and our team will work to help you and solve the problem as quickly as possible.<\/p><\/div><\/div><\/div><\/div><div class=\"z-0 flex min-h-[46px] justify-start\">\u00a0<\/div><div class=\"mt-3 w-full empty:hidden has-[&gt;_:empty]:hidden\"><div class=\"text-center\">\u00a0<\/div><\/div><\/div><div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1\" data-conversation-screenshot-content=\"\"><div>\u00a0<\/div><\/div><\/div><\/section><\/div><\/div><div class=\"pointer-events-none -mt-px h-px translate-y-(--scroll-root-safe-area-inset-bottom)\" aria-hidden=\"true\">\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f44ba06 elementor-widget elementor-widget-image\" data-id=\"f44ba06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"850\" height=\"500\" src=\"https:\/\/arwadgold.com\/wp-content\/uploads\/2023\/12\/faq-banner.jpg\" class=\"attachment-full size-full wp-image-606\" alt=\"\" srcset=\"https:\/\/arwadgold.com\/wp-content\/uploads\/2023\/12\/faq-banner.jpg 850w, https:\/\/arwadgold.com\/wp-content\/uploads\/2023\/12\/faq-banner-328x193.jpg 328w, https:\/\/arwadgold.com\/wp-content\/uploads\/2023\/12\/faq-banner-300x176.jpg 300w, https:\/\/arwadgold.com\/wp-content\/uploads\/2023\/12\/faq-banner-768x452.jpg 768w\" sizes=\"(max-width: 850px) 100vw, 850px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-81d7615\" data-id=\"81d7615\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-248c1ca elementor-widget elementor-widget-heading\" data-id=\"248c1ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">How can you help?<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e048bc8 elementor-widget elementor-widget-text-editor\" data-id=\"e048bc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"qMYqUG_convSearchResultHighlightRoot\"><div class=\"\" data-turn-id-container=\"request-WEB:5c38ccca-ae7f-45a0-9029-557e320654ab-12\" data-is-intersecting=\"true\"><section class=\"text-token-text-primary w-full focus:outline-none has-data-writing-block:pointer-events-none [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" data-turn-id=\"request-WEB:5c38ccca-ae7f-45a0-9029-557e320654ab-12\" data-turn-id-container=\"request-WEB:5c38ccca-ae7f-45a0-9029-557e320654ab-12\" data-testid=\"conversation-turn-26\" data-turn=\"assistant\"><div class=\"text-base my-auto mx-auto pb-8 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm\/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg\/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" data-conversation-screenshot-content=\"\"><div class=\"flex max-w-full flex-col gap-4 grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&amp;]:mt-1\" dir=\"auto\" tabindex=\"0\" data-message-author-role=\"assistant\" data-message-id=\"75b09f3f-478d-411c-b622-ade27c67c62d\" data-message-model-slug=\"gpt-5-6\" data-turn-start-message=\"true\"><div class=\"flex w-full flex-col gap-1 empty:hidden\"><div class=\"markdown prose dark:prose-invert wrap-break-word w-full dark markdown-new-styling\"><p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"29\" data-end=\"269\" data-is-last-node=\"\" data-is-only-node=\"\">We&#8217;re here to help you find what suits your taste and needs. Whether you&#8217;re looking for a special piece, need help choosing a size or design, or have any questions about our products and orders, our team is happy to support you and answer all your questions attentively.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cf93dd elementor-widget elementor-widget-spacer\" data-id=\"2cf93dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9cc8aea elementor-widget elementor-widget-heading\" data-id=\"9cc8aea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">What is the return policy?<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13fb7b4 elementor-widget elementor-widget-text-editor\" data-id=\"13fb7b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"qMYqUG_convSearchResultHighlightRoot\"><div class=\"\" data-turn-id-container=\"request-WEB:5c38ccca-ae7f-45a0-9029-557e320654ab-13\" data-is-intersecting=\"true\"><section class=\"text-token-text-primary w-full focus:outline-none has-data-writing-block:pointer-events-none [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" data-turn-id=\"request-WEB:5c38ccca-ae7f-45a0-9029-557e320654ab-13\" data-turn-id-container=\"request-WEB:5c38ccca-ae7f-45a0-9029-557e320654ab-13\" data-testid=\"conversation-turn-28\" data-turn=\"assistant\"><div class=\"text-base my-auto mx-auto pb-8 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm\/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg\/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" data-conversation-screenshot-content=\"\"><div class=\"flex max-w-full flex-col gap-4 grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&amp;]:mt-1\" dir=\"auto\" tabindex=\"0\" data-message-author-role=\"assistant\" data-message-id=\"bfaea71d-b697-40de-baf2-4bdb030c209f\" data-message-model-slug=\"gpt-5-6\" data-turn-start-message=\"true\"><div class=\"flex w-full flex-col gap-1 empty:hidden\"><div class=\"fbskMG_root markdown prose dark:prose-invert wrap-break-word w-full dark markdown-new-styling\"><p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"30\" data-end=\"205\" data-is-last-node=\"\" data-is-only-node=\"\">We value our customers&#8217; satisfaction, and you can request a product return according to our return policy terms and conditions. Please contact us for more details and assistance with the return and exchange process.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9cb4da2 elementor-widget elementor-widget-spacer\" data-id=\"9cb4da2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f61bde elementor-widget elementor-widget-heading\" data-id=\"7f61bde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">What payment methods do you accept?<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca59be5 elementor-widget elementor-widget-text-editor\" data-id=\"ca59be5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We offer several secure and convenient payment methods to make your shopping experience easier. You can view the available payment options at checkout and choose the method that suits you best.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1961ac elementor-widget elementor-widget-spacer\" data-id=\"d1961ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7e353d elementor-widget elementor-widget-heading\" data-id=\"f7e353d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Do you sell gift cards?<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-784a4cb elementor-widget elementor-widget-text-editor\" data-id=\"784a4cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Yes, we offer gift cards as a wonderful way to delight your loved ones. You can choose the perfect gift card and give your loved ones the freedom to select from our products to suit their taste.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions What is the return and exchange policy? You can request a return or exchange of products according to the terms and conditions of our Return and Exchange Policy. Please contact us for assistance. What payment methods are available? We offer secure and convenient payment methods, and you can choose the appropriate payment&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_bst_post_transparent":"","_bst_post_title":"default","_bst_post_layout":"default","_bst_post_sidebar_id":"","_bst_post_content_style":"unboxed","_bst_post_vertical_padding":"default","_bst_post_feature":"hide","_bst_post_feature_position":"","_bst_post_header":false,"_bst_post_footer":false,"footnotes":""},"class_list":["post-60","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/arwadgold.com\/ar\/wp-json\/wp\/v2\/pages\/60","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/arwadgold.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/arwadgold.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/arwadgold.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/arwadgold.com\/ar\/wp-json\/wp\/v2\/comments?post=60"}],"version-history":[{"count":12,"href":"https:\/\/arwadgold.com\/ar\/wp-json\/wp\/v2\/pages\/60\/revisions"}],"predecessor-version":[{"id":2920,"href":"https:\/\/arwadgold.com\/ar\/wp-json\/wp\/v2\/pages\/60\/revisions\/2920"}],"wp:attachment":[{"href":"https:\/\/arwadgold.com\/ar\/wp-json\/wp\/v2\/media?parent=60"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}